Refund & Returns Policy

At Snatch Active Australia, we want you to feel confident when purchasing from us. This policy explains our change-of-mind policy and your rights under Australian Consumer Law.

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

Change of Mind Return

For eligible products, we accept change-of-mind return requests made within 14 days of delivery. To be eligible, the product must: 

  • Be unworn and unused, except where a brief try-on is expressly permitted below; 
  • Be unwashed and in its original condition; Have all original tags attached; 
  • Be returned in its original packaging where applicable; and 
  • Be accompanied by proof of purchase. Products that do not meet these requirements may not be accepted for a change-of-mind return.

Underwear no change of mind returns or change

All underwear and disposable postpartum underwear are final sale for change-of-mind purposes. For hygiene reasons, we do not accept change-of-mind returns or exchanges on these products, including where the item is unworn or the customer selected the wrong size.

This restriction does not affect your rights under Australian Consumer Law. If underwear is faulty, damaged, unsafe, incorrectly supplied, significantly different from its description, or otherwise fails an applicable consumer guarantee, you may still be entitled to a legal remedy.

Shapewear Returns & Exchanges

Shapewear may be returned or exchanged for change of mind only if all of the following conditions are met: 

  • All original tags are still attached; 
  • The item has not been worn other than briefly for fitting; 
  • The item is unwashed; 
  • The item is clean and free from makeup, deodorant, body oils, marks, stains, scents, pet hair or other signs of wear; 
  • Any hygiene liner, seal or protective strip remains fully intact and has not been removed; and 
  • The item is returned in its original packaging where applicable. 

If any of these conditions are not met, the shapewear item may be refused for a change-of-mind return or exchange.

Other Gygiene Sensitive Products

For health and hygiene reasons, we may also refuse change-of-mind returns or exchanges for opened or used intimate or personal-care products, including peri bottles and other products identified as hygiene-sensitive on the product page. Australian Consumer Law rights continue to apply to faulty or non-compliant products.

Sale Items

Sale and promotional items may have different change-of-mind conditions where clearly stated at the time of purchase. Discounted items remain covered by Australian Consumer Law if they are faulty or otherwise fail an applicable consumer guarantee.

Faulty, Demages or Incorrect Products

If you receive a product that you believe is faulty, damaged, unsafe, incorrectly supplied or materially different from its description, contact us as soon as reasonably possible. Please provide, where reasonably possible: 

  • Your full name; 
  • Order number; 
  • A description of the problem; and 
  • Clear photographs or video showing the issue. 

We may request that the product be returned or inspected before determining the appropriate remedy. Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy. Where the law requires us to cover reasonable return costs for a faulty product, we will do so.

Exchanges

Eligible clothing and shapewear products may be exchanged for a different size where the product meets the applicable return conditions, the replacement is available, and the request is made within the return period. Underwear and disposable postpartum underwear are not eligible for change-of-mind exchanges.

Return Shipping for Change of Mind

Unless otherwise stated, customers are responsible for the cost of returning an eligible product because of a change of mind or incorrect size selection. Original delivery charges are generally not refundable for change-of-mind returns. This does not affect legal rights where a product is faulty or where applicable law requires us to cover delivery or return costs. We recommend using a trackable delivery method.

Refunds

Once an approved return has been received and assessed, refunds will generally be issued to the original payment method. Banks and payment providers may require additional processing time before funds appear in your account.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests, but cannot guarantee cancellation once an order has entered processing or has been dispatched.

How to Request a Return

Snatch Active Australia 

Email: hello@snatchactiveaustralia.com Website: www.snatchactiveaustralia.com.au 

Please do not return products without contacting us first so that we can provide the appropriate return instructions.