Terms of service
TERMS OF SERVICE
Snatch Active Australia
Last updated: 29 September 2026
These Terms of Service apply to your use of the Snatch Active Australia website and to purchases made through
our online store.
Important: Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy
that cannot lawfully be excluded under the Australian Consumer Law.
1. ABOUT SNATCH ACTIVE AUSTRALIA
Snatch Active Australia is an Australian women's clothing, maternity, postpartum, shapewear and lifestyle brand
based in Melbourne, Victoria.
Throughout these Terms, “Snatch Active Australia”, “Snatch Active”, “we”, “us” and “our” refer to Snatch Active
Australia. “You” and “your” refer to the person using our website or purchasing from us.
2. ACCEPTANCE OF THESE TERMS
By accessing our website, creating an account, placing an order or otherwise using our online store, you agree to
these Terms of Service together with any policies linked on our website, including our Refund & Returns Policy,
Shipping Policy and Privacy Policy.
If you do not agree with these Terms, you should not use our website or place an order.
3. ELIGIBILITY & ACCOUNT INFORMATION
You must provide accurate, current and complete information when creating an account or placing an order.
You are responsible for keeping your account and login details secure and for activity that occurs through your
account, unless that activity results from something for which we are legally responsible.
4. PRODUCTS
Our product range may include clothing, activewear, loungewear, maternity and postpartum clothing, shapewear,
bodysuits, disposable postpartum underwear, postpartum-care products, drinkware and accessories.
We make reasonable efforts to display product descriptions, photographs, colours, sizing and other information
accurately. Colours may look slightly different depending on screen settings, lighting and manufacturing batches.
Minor variations in colour, stitching, texture or appearance may occur where they do not affect the product's quality
or functionality. Nothing in this section limits your rights under Australian Consumer Law.
5. SIZING & FIT
Please review the relevant size guide before purchasing clothing or shapewear. Fit can vary depending on body
shape, pregnancy or postpartum changes, fabric, compression level and personal preference.
Sizing information is provided as a guide and does not guarantee that a particular size will fit every person in the
same way.
6. SHAPEWEAR & COMPRESSION PRODUCTS
Unless expressly stated otherwise, our shapewear and compression garments are sold as clothing and lifestyle
products and are not medical devices.
Do not intentionally choose an excessively small size to increase compression. If a garment causes pain,
numbness, difficulty breathing or unusual discomfort, discontinue use.
Snatch Active Australia | Terms of Service | Page 1If you are pregnant, recently postpartum, recovering from surgery or have a medical condition that may be affected
by compression garments, seek advice from an appropriately qualified healthcare professional if you are unsure
whether a product is suitable for you.
7. POSTPARTUM & MATERNITY INFORMATION
Information on our website about pregnancy, birth, postpartum recovery, breastfeeding or women's wellbeing is
provided for general informational purposes only.
Unless expressly stated otherwise, our products and website content are not medical advice and are not a
substitute for professional healthcare advice, diagnosis or treatment.
8. PRICING
Unless otherwise stated, prices on our Australian website are displayed in Australian dollars (AUD).
Prices may change from time to time. The price payable is the price shown at checkout when your order is placed,
subject to correction of genuine and obvious errors.
Shipping costs and any other applicable charges will be shown at checkout before payment is completed.
9. PAYMENTS
We may accept payment through Shopify and other payment providers displayed at checkout.
Payment information may be processed by third-party payment providers under their own terms and privacy
policies. An order is not confirmed until payment has been successfully authorised.
10. ORDERS & ORDER ACCEPTANCE
After you place an order, you should receive an order confirmation using the contact details supplied at checkout.
We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, there is
an obvious pricing or listing error, payment is not authorised, we reasonably suspect fraud, or we are unable to fulfil
the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or
order.
11. PRE-ORDERS
Some products may be offered for pre-order. Estimated production, arrival or dispatch dates are estimates only
and may change due to manufacturing, freight, customs or other delays.
If a significant delay occurs, we will provide appropriate information and options in accordance with applicable law.
12. SHIPPING & DELIVERY
Orders are shipped to the delivery address supplied at checkout. You are responsible for checking that your
delivery details are accurate and complete.
Delivery timeframes are estimates unless expressly stated otherwise and may be affected by carriers, weather,
public holidays, customs, peak periods and other circumstances outside our reasonable control.
Our separate Shipping Policy forms part of these Terms.
13. RETURNS, UNDERWEAR & SHAPEWEAR
Underwear and disposable postpartum underwear: for hygiene reasons, these items are final sale for
change-of-mind purposes and cannot be returned or exchanged because of change of mind, incorrect size
selection or personal preference.
Snatch Active Australia | Terms of Service | Page 2Shapewear: eligible shapewear may be returned or exchanged for change of mind only where all original tags
remain attached, the item has only been briefly tried on for fit, it is unwashed, clean and free from marks, scents
and signs of wear, and any hygiene liner or protective seal remains intact.
These restrictions apply to change-of-mind returns only. They do not affect any rights you have under Australian
Consumer Law where a product is faulty, damaged, unsafe, incorrectly supplied, significantly different from its
description or otherwise fails an applicable consumer guarantee.
Our separate Refund & Returns Policy contains the full return conditions and forms part of these Terms.
14. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you believe a product is faulty, damaged, unsafe, incorrectly supplied or materially different from its description,
contact us as soon as reasonably possible with your order details and information about the issue.
Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair,
replacement, refund or another remedy.
15. PROMOTIONS, DISCOUNTS & SALE ITEMS
Discount codes and promotions may be subject to additional terms stated at the time of the offer.
Unless otherwise stated, discount codes cannot be redeemed for cash, cannot usually be applied retrospectively to
completed purchases and may exclude certain products.
Sale items remain covered by applicable Australian Consumer Law consumer guarantees.
16. GIFT CARDS
Where gift cards are offered, additional gift-card conditions may apply. Gift cards will be handled in accordance
with applicable Australian law.
17. PRODUCT CARE
Please follow all product care, washing, storage and usage instructions provided with the product.
Damage caused by misuse, failure to follow care instructions or normal wear and tear may not amount to a product
failure. This does not affect rights relating to manufacturing faults or other failures covered by law.
18. WEBSITE USE
You must not misuse our website, attempt to interfere with its operation or security, introduce malicious code, use it
for unlawful purposes, or attempt to access systems or data without authorisation.
We may suspend or restrict access to the website where reasonably necessary to protect our business, customers
or systems.
19. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of our website is owned by or licensed to Snatch Active Australia. This may
include our brand name, logos, product names, product designs, photographs, graphics, illustrations, videos,
packaging, written content and marketing materials.
You may view our content for personal shopping and informational purposes. You must not reproduce, copy,
distribute, alter or commercially exploit our intellectual property without written permission, except where permitted
by law.
20. REVIEWS & USER CONTENT
If you submit a review, photograph, testimonial or other content, you confirm that you have the right to provide it
and that it is genuine and lawful.
Snatch Active Australia | Terms of Service | Page 3Where you separately give us permission to use photographs, videos or testimonials for marketing, that use will be
subject to the permission or terms agreed with you.
21. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including Shopify, payment providers, shipping providers,
social-media platforms, analytics services and other applications.
Those services may operate under their own terms and privacy policies. We are not responsible for the
independent operation of third-party services except to the extent responsibility cannot legally be excluded.
22. PRIVACY
We handle personal information in accordance with our Privacy Policy and applicable privacy obligations. Our
Privacy Policy forms part of these Terms.
23. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that
cannot lawfully be excluded or limited.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable or that arise
from circumstances outside our reasonable control.
24. EVENTS, GIVEAWAYS & COLLABORATIONS
From time to time, Snatch Active Australia may run or participate in events, giveaways, promotional campaigns,
charity activities or collaborations. These may have separate eligibility requirements and terms published at the
time.
25. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, website or legal
obligations. The current version will be published on our website with the date it was last updated.
Changes will not retrospectively remove rights you already have under an existing transaction or applicable law.
26. GOVERNING LAW
These Terms are governed by the laws applicable in Victoria, Australia, together with applicable Commonwealth
laws including the Australian Consumer Law.
Nothing in these Terms restricts any right you may have to bring a claim in another jurisdiction where applicable
law provides that right.
27. CONTACT US
Snatch Active Australia
Melbourne, Victoria, Australia
Website: www.snatchactiveaustralia.com.au
Email: hello@snatchactiveaustralia.com
ABN: [68457315908]
Snatch Active Australia | Terms of Service |