Order Processing

We aim to process and dispatch in-stock orders within approximately 1-3 business days after payment has been successfully received. Business days exclude weekends and Victorian or national public holidays. Processing times may be longer during product launches, major promotions, sale periods, Christmas and holiday periods, or unexpected periods of high order volume. Where a significant delay affects your order, we will make reasonable efforts to keep you informed.

Shipping within Australia

Orders are dispatched from Melbourne, Victoria. Shipping options and applicable delivery charges will be displayed at checkout where available. We may use Australia Post or another suitable delivery provider. Carrier delivery estimates apply after dispatch and do not include our processing time. Delivery may vary depending on destination, regional or remote location, carrier delays, weather, public holidays and other circumstances outside our reasonable control.

Express Shipping

Where Express Shipping is offered, it speeds up the carrier delivery service after dispatch. It does not necessarily mean the order will be packed or dispatched on the same day unless expressly stated.

Tracking

Where tracking is available, tracking information will be sent to the email address or mobile number provided with your order. Customers are responsible for monitoring tracking information and ensuring delivery details are correct.

Incorrect Delivery Details

Please carefully check your name, street address, apartment or unit number, suburb, state, postcode and contact information before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address can be changed after processing or dispatch. Where an order is returned to us because the customer supplied an incorrect or incomplete address, additional shipping costs may apply before the order is resent, except where the issue was caused by us.

Safe Drop and Unattended Delivery

Depending on the delivery provider and service selected, a parcel may be left in a safe location or taken to a collection point if nobody is available to receive it. Customers should follow carrier tracking and delivery instructions.

Delayed or Missing Parcels

If your parcel appears significantly delayed, check the tracking information first and then contact us if further assistance is required. We may need to lodge an investigation with the delivery provider. We will comply with our obligations under Australian Consumer Law where goods are not supplied within a reasonable time or otherwise fail applicable consumer guarantees.

Damaged Parcels

If your order arrives damaged, please photograph the external parcel packaging, any damaged product packaging and the damaged product itself, then contact us as soon as reasonably possible.

Pre-Orders

Products identified as pre-order may have longer processing and dispatch periods. Estimated dispatch dates are a guide and may change due to manufacturing, freight, customs or other delays. If a significant delay occurs, we will provide appropriate information and options in accordance with applicable law.

International Shipping

Where international shipping is available, rates and available delivery methods will be shown at checkout. International delivery times may vary significantly. Customers may also be responsible for customs duties, import taxes, clearance charges or other government fees imposed by the destination country unless expressly stated otherwise.