Shipping policy
SHIPPING POLICY
Snatch Active Australia
Last updated: 29 September 2026
This Shipping Policy applies to orders placed through the Snatch Active Australia online store. It should be read
together with our Terms of Service, Refund & Returns Policy and Privacy Policy.
1. ORDER PROCESSING
We aim to process and dispatch in-stock orders within approximately 1-3 business days after payment has been
successfully received.
Business days exclude weekends and Victorian or national public holidays.
Processing times may be longer during:
• Product launches;
• Major promotions;
• Sale periods;
• Christmas and holiday periods; or
• Unexpected periods of high order volume.
Where a significant delay affects your order, we will make reasonable efforts to keep you informed.
2. SHIPPING WITHIN AUSTRALIA
Orders are dispatched from Melbourne, Victoria, Australia.
Shipping options and applicable delivery charges will be shown at checkout where available.
We may use Australia Post or another suitable delivery provider. Delivery estimates provided by carriers begin
after your order has been dispatched and do not include our order-processing period.
Delivery times may vary depending on the destination, regional or remote locations, carrier delays, weather, public
holidays, peak periods and other circumstances outside our reasonable control.
3. EXPRESS SHIPPING
Where Express Shipping is offered, selecting Express Shipping speeds up the carrier delivery service after
dispatch.
Express Shipping does not necessarily mean your order will be packed or dispatched on the same day. Our normal
processing period may still apply unless we expressly state otherwise.
4. SHIPPING COSTS
Shipping charges, where applicable, are calculated or displayed at checkout before payment is completed.
From time to time, Snatch Active Australia may offer free shipping or promotional shipping rates. Any
minimum-spend requirements, locations, dates or exclusions will be stated as part of the relevant promotion.
5. TRACKING
Where tracking is available, tracking information will be sent to the email address or mobile number supplied with
your order.
Snatch Active Australia | Shipping Policy | Page 1Customers are responsible for monitoring tracking updates and ensuring that their contact and delivery information
is correct.
6. INCORRECT OR INCOMPLETE DELIVERY DETAILS
Please carefully check your delivery information before completing your order, including:
• Full name;
• Street address;
• Apartment or unit number;
• Suburb;
• State;
• Postcode; and
• Phone number or email address.
If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once
an order has entered processing or has been dispatched.
If an order is returned to us because the customer supplied an incorrect or incomplete address, additional shipping
charges may apply before the order is resent, except where the issue was caused by us.
7. SAFE DROP, AUTHORITY TO LEAVE AND COLLECTION
Depending on the carrier and delivery service selected, a parcel may be left in a safe location, delivered under an
authority-to-leave arrangement, or taken to a collection point if nobody is available to receive it.
Customers should follow the carrier's tracking information and delivery instructions. Where available, any safe-drop
or redirection instructions are subject to the carrier's own terms and conditions.
8. DELAYED OR MISSING PARCELS
If your parcel appears significantly delayed, please check your tracking information first and then contact us if
further assistance is required.
We may need to lodge an investigation with the delivery provider before the outcome can be confirmed.
Nothing in this policy limits your rights under Australian Consumer Law where goods are not supplied within a
reasonable time or otherwise fail to meet an applicable consumer guarantee.
9. DAMAGED PARCELS
If your parcel arrives damaged, please contact us as soon as reasonably possible and, where practical, provide
photographs of:
• The external parcel packaging;
• Any damaged product packaging; and
• The damaged product.
This will help us assess the issue and, where appropriate, raise a claim with the delivery provider. Your rights
under Australian Consumer Law are not affected.
10. PRE-ORDERS
Products identified as pre-order may have longer processing and dispatch periods.
Any estimated dispatch or arrival date shown for a pre-order is an estimate only and may change because of
manufacturing, freight, customs or other delays.
Snatch Active Australia | Shipping Policy | Page 2If a significant delay affects a pre-order, we will provide appropriate information and options in accordance with
applicable law.
11. INTERNATIONAL SHIPPING
Where international shipping is available, available delivery methods and shipping rates will be shown at checkout.
International delivery times may vary significantly depending on the destination and may be affected by customs
processing, local postal services and other factors outside our reasonable control.
Unless expressly stated otherwise, customers are responsible for customs duties, import taxes, clearance charges
or other government fees imposed by the destination country. These charges are not controlled by Snatch Active
Australia.
12. REFUSED, UNCLAIMED OR RETURNED PARCELS
Where a parcel is returned to us because it was refused, unclaimed, not collected, or could not be delivered
because of customer-provided delivery information, we will contact you once the parcel is returned to us.
Additional shipping charges may apply if you ask us to resend the parcel, except where the delivery failure was
caused by us or where applicable law provides otherwise.
13. DELIVERY TIMEFRAMES
Any delivery timeframe communicated by us or a carrier is an estimate unless expressly stated otherwise.
Nothing in this policy excludes or restricts rights you may have under Australian Consumer Law.
14. CONTACT US
Snatch Active Australia
Melbourne, Victoria, Australia
ABN: 68 457 315 908
Website: www.snatchactiveaustralia.com.au
Email: hello@snatchactiveaustralia.com